TERMS OF SALE AND PURCHASE

1. General provisions

1.1. These Terms of Sale and Purchase (hereinafter – the Terms) set out the rights and obligations of the Buyer and the Seller of the online store aquapick.lt (hereinafter – the Store), as well as the conditions for purchasing, paying for, delivering and returning goods and other provisions related to the purchase of goods.

1.2. The Seller is MB Dental SPA, legal entity code 306318240, registered office address Vėjo g. 11A-13, LT-41163 Biržai, Lithuania.
Contacts: email info@dental-spa.lt, tel. +370 680 55275.

1.3. The Buyer is a natural person with legal capacity, i.e. a person who has reached the age of majority and whose legal capacity has not been restricted by a court, as well as a legal entity or their authorized representatives.

1.4. By placing an order, the Buyer confirms that they have read the Terms and agree to comply with them. When placing the order, the Buyer ticks the box “I have read and agree to the Terms of Sale and Purchase”. The order cannot be placed without this tick.

1.5. The sale and purchase agreement between the Buyer and the Seller is considered concluded from the moment the Buyer places the order and pays for it.

1.6. The Seller reserves the right to change the Terms. The Terms that were in force at the time the order was placed apply to the Buyer.

1.7. The goods sold in the Store (oral irrigators, their tips and accessories) are delivered only within the territory of the Republic of Lithuania.

2. Prices of goods and payment procedure

2.1. Prices of goods in the Store are indicated in euros, including all applicable taxes. The shipping price is indicated separately in the shopping cart before payment.

2.2. Goods can be paid for in the following ways:

  • online banking (bank links);
  • payment cards (Visa, Mastercard);
  • Apple Pay;
  • Google Pay.

2.3. Payments are made through the secure payment system Klix by Citadele, provided by AS “Citadele banka”. The Seller does not receive or store the Buyer’s payment card data.

2.4. Processing of the order begins only after full payment has been received.

2.5. After the order has been successfully paid for, an order confirmation is immediately sent to the Buyer by email to the address provided when placing the order. The confirmation lists the ordered goods, prices, shipping costs and delivery method. If you have not received the confirmation, check your “Spam” folder or contact us by email info@dental-spa.lt.

2.6. The purchase document (invoice) is provided by email. If an invoice for a legal entity is needed, please provide the company details when placing the order.

3. Delivery procedure

3.1. Orders paid before 12:00 are usually dispatched on the same business day. Orders paid after 12:00 are dispatched on the same or the next business day.

3.2. Delivery time is 1–2 business days from dispatch.

3.3. Orders are delivered through the network of parcel companies administered by UAB “Siuntų fabrikas”. When placing the order, the Buyer can choose the parcel company and delivery method:

  • courier delivery to the door;
  • delivery to a selected parcel locker in Lithuania.

3.4. The shipping price includes all packaging and shipping costs. The shipping price depends on the chosen parcel company and delivery method. The exact price is shown to the Buyer in the shopping cart before paying for the order.

3.5. Shipping costs do not apply to orders of €50 or more.

3.6. After the order is dispatched, the Buyer is provided with parcel tracking information by email or SMS message.

3.7. Due to circumstances beyond the Seller’s control (delays by parcel companies, force majeure), delivery times may be extended. The Seller will inform the Buyer about this.

Damaged parcel

3.8. If the parcel is delivered to your door, check the condition of the parcel in the presence of the courier. If you notice damage to the packaging:

  • inform the courier;
  • together with the courier, fill in a packaging damage report;
  • check the contents of the parcel and, if the goods are damaged, record this in photographs;
  • send the photographs by email to info@dental-spa.lt no later than within 7 calendar days of receiving the parcel.

3.9. If you collect the parcel from a parcel locker, check the condition of the packaging, the assortment and the completeness of the goods immediately. Report any damage or discrepancies with the order by email info@dental-spa.lt no later than within 7 calendar days of collecting the parcel.

Uncollected parcel

3.10. If the Buyer does not collect the parcel from the parcel locker or the courier cannot reach the Buyer using the provided contacts, the parcel is returned to the Seller. In this case, the Buyer can choose one of the following options:

  • get the money paid back, minus the shipping costs;
  • order a repeat shipment, paying the shipping costs again.

4. Cancellation of the agreement and return of goods

Return of goods of proper quality

4.1. The Buyer (consumer) has the right to withdraw from the sale and purchase agreement within 14 calendar days of the day of receiving the goods without giving a reason.

4.2. To withdraw from the agreement, the Buyer informs the Seller by email info@dental-spa.lt within this period. The email must state the order number and the goods being returned.

4.3. The Buyer must return the goods no later than within 14 calendar days of sending the notice of withdrawal from the agreement.

4.4. The returned goods must be:

  • unused, with their commercial appearance undamaged;
  • complete, with all accessories, instructions and documents;
  • examined only to the extent that they could be examined in a physical store.

4.5. For hygiene reasons, oral hygiene products (irrigators, their tips and other accessories that come into direct contact with the oral cavity) cannot be returned if, after delivery, their protective seal or hygienic packaging has been broken or the product has been used.

4.6. The Buyer is liable for any diminished value of the returned goods resulting from improper handling of the goods.

4.7. The costs of returning goods of proper quality are paid by the Buyer. The goods are sent by the chosen parcel company at the Buyer’s expense.

Return address

4.8. Goods are returned not to the Seller’s registered office but to this address:
MB Dental SPA
Gurių sodų 7-oji g. 14, LT-11310 Vilnius, Lithuania
Tel. +370 680 55275

4.9. Returned goods must be properly packed and protected so that they are not damaged during transportation. The Buyer is responsible for any damage incurred during transportation.

Return of defective goods

4.10. Upon noticing a defect in the goods, the Buyer informs the Seller by email info@dental-spa.lt no later than within 7 calendar days of receiving the goods. Photographs or a video showing the defect are attached to the notice.

4.11. The Buyer returns the defective goods within 14 calendar days of receiving them. If the defect appears during the warranty period, the Buyer notifies the Seller about it and returns the goods without delay.

4.12. After receiving the defective goods, the Seller assesses the cause of the defect within 14 calendar days. If it is determined that the defect did not arise through the Buyer’s fault, the Seller, at the Buyer’s choice, remedies the defects of the goods, replaces the goods with new ones or refunds the money paid for the goods.

4.13. If the defect arose within 14 calendar days of receiving the goods and not through the Buyer’s fault, the costs of returning the defective goods are paid by the Seller.

Warranty

4.14. The goods are covered by the manufacturer’s warranty, the duration of which is stated in the product description and/or the warranty card. The warranty does not apply if the defects arose due to improper use, failure to follow the instructions for use, mechanical damage or natural wear and tear (e.g. of tips).

4.15. For the repair of defects that appear during the warranty period, the costs of delivering the goods to the warranty service are paid by the Buyer.

  • If it is determined that the warranty event did not occur through the Buyer’s fault, the Seller pays the costs of sending the goods to the Buyer after the warranty repair.
  • If it is determined that the defect arose due to failure to follow the operating requirements or through the Buyer’s fault, the costs of repair, replacement and shipping are paid by the Buyer.

5. Refunds

5.1. Money is refunded using the same payment method that the Customer used to make the transaction.

5.2. If the agreement is withdrawn from (clause 4.1), the money for the goods and the standard delivery costs are refunded no later than within 14 calendar days of receiving the notice of withdrawal from the agreement. The Seller may withhold the refund until the returned goods are received or until the Buyer provides proof that the goods have been sent.

5.3. If the Buyer has chosen a more expensive delivery method than the cheapest one offered by the Seller, the additional costs are not refunded.

5.4. After defective goods are returned, the money is refunded within 7 business days of the decision to refund the money.

5.5. Refunds are processed by the payment system Klix by Citadele. The time it takes for the money to be credited to the Buyer’s account may depend on the Buyer’s bank or card issuer.

6. Dispute resolution procedure

6.1. All disagreements arising between the Buyer and the Seller are resolved through negotiation.

6.2. The Buyer may submit a complaint by email info@dental-spa.lt. The Seller replies to the complaint in writing no later than within 14 days of receiving it.

6.3. If the Buyer (consumer) is not satisfied with the Seller’s reply, they have the right to apply to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, www.vvtat.lt) within one year of the day the complaint was submitted to the Seller.

6.4. If the dispute cannot be resolved out of court, it is resolved in the courts of the Republic of Lithuania in accordance with the laws of the Republic of Lithuania.

7. Personal data protection

7.1. The Buyer’s personal data (name, surname, address, email, phone number) is processed only to fulfil the order, deliver the goods and keep accounting records, in compliance with the General Data Protection Regulation (GDPR).

7.2. Data is transferred only to the extent necessary to fulfil the order: to parcel companies (through UAB “Siuntų fabrikas”) and to the payment service provider (AS “Citadele banka”, Klix).

7.3. Detailed information on the processing of personal data is provided in the Privacy Policy published in the Store.

8. Final provisions

8.1. These Terms are governed by the law of the Republic of Lithuania.